FAQ - Frequently Asked Questions
1. About mo:mo
Who founded mo:mo?
The idea for mo:mo came from Christopher Hopf. He founded the company together with Robin Johnston and Maria Stampfer.
What does mo:mo stand for?
mo:mo stands for “more moments together”. We give you knowledge about child development and ideas for activities you can do together that playfully support your child – so you don’t miss a single first moment.
What is your mission?
mo:mo wants to take some of the load off parents during the intense baby and toddler years. We know everyday life between sleep deprivation, uncertainty and balancing work and family.
Our app gives you well-founded knowledge at the right time, matched to your child’s development – plus lots of playful activities that strengthen your bond.
Who are the mo:mo experts?
Our experts come from paediatrics, psychotherapy, physiotherapy, family and sleep counselling. All of them have many years of experience working with parents and children. You can find an overview here.
How can I become a mo:mo expert?
We’re always happy to get expert input! Just get in touch with Maria at maria@momo.kids.
2. The mo:mo app
Is the app free?
Yes, you can use the mo:mo app for free and without ads. You see all of your child’s current skills, capture more than 400 developmental moments and regularly get articles from our experts. mo:mo Premium adds more than 650 activities, Ask mo:mo, the first-moments photo gallery, the family account and profiles for several children. You can try Premium free for 7 days.
Who developed the content?
Our content was developed together with experts from research and practice. You can find an overview here.
How does the app work?
You get content that matches your child’s current development. By ticking off what your child has already experienced, you only see what matters right now. With Premium you also get more than 650 activities for quality time together.
What age is the app for?
Our content is aimed at families with children aged 0 to 3. It can also be helpful if your child’s development is delayed.
Can I back up my data or move it to a new device?
Yes, you can easily use your mo:mo account on another device or on several devices.
How can I change the language in the app?
You can change the language at any time in the app settings.
Can I use the app together with my partner?
Yes. With the family account in mo:mo Premium you can invite your partner, grandparents or other caregivers. You then support your child together in one account.
Do I need an internet connection?
The app also works offline – ideal when you’re on the go.
Can I use the app without mo:mo products?
Yes, the app and the products work independently of each other.
How can I give feedback or make suggestions?
Just write to us at customer@momo.kids – ideally with the subject App Feedback.
I’m having technical problems – what should I do?
Please contact support@momo.kids directly.
3. mo:mo products
What age are the products suitable for?
Our products are designed for children aged 0 to 3 – many of them can be used beyond that.
Where are the products made?
They are designed in Germany and produced in Germany and China. The final quality check takes place in our German warehouse.
Do I need the app for the products?
No, the products also work without the app. The app does offer many matching activities for our products, though.
4. Ordering & payment
How much is shipping?
Shipping costs are always shown separately at checkout.
Which payment methods do you accept?
You can choose from several payment methods – you’ll see the current options at checkout.
Is there a minimum order value?
No, there is no minimum order.
Can I order from abroad?
We currently deliver to Germany and Austria. We are continuously working on expanding our delivery area.
I forgot to use my discount code – can I apply it afterwards?
Unfortunately, that isn’t possible.
How can I change my address or order afterwards?
Contact us as soon as possible at customer@momo.kids – we’ll check what we can do.
How can I manage or delete my customer account?
You can manage your account in the app under “Settings”. For data from orders, please contact customer@momo.kids.
Can I give mo:mo Premium as a gift?
Yes. Premium access to the mo:mo app is available for 6 months, 12 months or unlimited – digitally by email or as an access card by post. To the Premium voucher
How do I redeem a Premium code?
Scan the QR code on your access card or enter your code at voucher.momo.kids.
5. Delivery & returns
How long does delivery take?
Delivery usually takes 1 to 3 working days.
Can you deliver abroad?
We currently deliver to Germany and Austria. We are continuously working on expanding our delivery area.
My delivery is damaged or wrong – what should I do?
Please contact us at customer@momo.kids so we can sort it out quickly.
How do returns or withdrawals work?
You’ll find all the details in our refund and returns policy.
6. Community & newsletter
Is there a newsletter?
Yes! Sign up directly in the app or on our website to stay up to date.
How can I follow you on social media?
Where can I find more information about child development?
The app covers everything important for the first 3 years. We also publish expert blog articles on our website and on social media.